NO REFUNDS!!!
EXCHANGES ARE ON CASE BY CASE BASIS!
WE SELL RAW AND VIRGIN HAIR SO PLEASE MAKE SURE YOU'RE PURCHASING THE CORRECT HAIR BY READING THE DESCRIPTION OR BY REACHING OUT TO US BEFORE PURCHASING. WE HAVE VIDEO CALLING IN PLACE SO YOU CAN CHOOSE YOUR OWN BUNDLES AND SEE THEM BEFORE PURCHASING!
ALL HAIR IS INSPECTED AND CLEANED BEFORE SHIPPING; IF YOU FIND THAT THERE IS AN ISSUE WITH ANY UNALTERED HAIR, PLEASE REACH OUT TO US VIA EMAIL. WE ARE NOT RESPONSIBLE FOR ANY HAIR ONCE IT HAS BEEN BLEACHED, DYED, PERMED OR ALTERED IN ANY WAY.
WE ARE NOT RESPONSIBLE FOR ANY LATE OR MISSING PACKAGES; PLEASE REFER TO YOUR TRACKING NUMBER AND SHIPPING COMPANY(USPS) REGARDING ANY DELAYS. IF YOU PAY ONLINE FOR DELIVERY/PICKUP SERVICES, YOUR PACKAGE WILL BE LEFT AT THE DOOR OF THE ADDRESS PROVIDED FOR DELIVERY. YOU WILL BE CHARGED A SHIPPING/DELIVERY FEE FOR THE PACKAGE TO BE MAILED/DROPPED OFF IF YOU’RE MORE THAN 10 MINUTES LATE FOR PICKUP.
BY PURCHASING OUR PRODUCTS, ALL CUSTOMERS AGREE TO THE RETURN AND EXCHANGE POLICY AND WILL NOT PERFORM A CHARGEBACK OR DISPUTE OF ANY KIND ON ANY LOST, UNWANTED OR DEFECTED PRODUCTS.